Returns, Refunds & Warranty

Returns, Refunds & Warranty Policy

IT Clearance Company (Online-Only Store)

1. Australian Consumer Law

Under the Australian Consumer Law:

• Customers are entitled to a repair, replacement, or refund if goods fail to meet a consumer guarantee.
• The remedy depends on whether the issue is a major or minor failure.
• These rights apply independently of any manufacturer warranty.

Nothing in this policy excludes or overrides your ACL rights.

2. Change of Mind & Compatibility Returns

IT Clearance Company does not accept returns or issue refunds for change of mind, including:

• Incorrect product selection
• Compatibility issues
• Ordering the wrong specification
• Deciding the product is no longer required
• Finding the product at a lower price elsewhere
• Software or configuration incompatibility

Exceptional Approval
If a return is approved as a discretionary goodwill gesture, all of the following must apply:

• The item is unopened, unused, and uninstalled
• Factory seals are intact
• All original packaging, accessories, manuals, and labels are included
• Proof of purchase is supplied
• Written approval is issued by IT Clearance Company before return

Approval is not guaranteed and inspection applies.

3. Faulty Goods & Warranty Claims

Mandatory Manufacturer Troubleshooting
Before a faulty return can be accepted:

• The customer must contact the manufacturer's technical support
• All reasonable troubleshooting steps must be completed
• A manufacturer reference / ticket / case number must be obtained

This process is required where manufacturer support is available.

Return Approval
Faulty goods will only be accepted after:

• Manufacturer troubleshooting is completed, and
• A valid reference number is provided, and
• IT Clearance Company authorises the return in writing

Returns sent without approval may be refused.

Assessment
Returned items will be inspected and tested. If no fault is found, or the issue is due to compatibility, configuration, misuse, or user error, the item may be returned to the customer at their cost.

4. Packaging & Condition Requirements

• Returned items must include all original components and accessories
• Damage caused by misuse, electrical fault, liquid exposure, overclocking, firmware modification, or unauthorised repair may void eligibility

5. Timeframes

Faults must be reported within a reasonable time after discovery. ACL rights are not limited to the manufacturer's stated warranty period.

6. Refund Method

• Refunds will be made to the original payment method, unless otherwise agreed
• Store credit will only be issued with customer consent

7. Non-Fault Issues

• Compatibility issues
• Software or driver configuration problems
• Incorrect installation
• Customer error
• Failure due to external factors after delivery

8. Contact

For warranty claims, return requests, or support enquiries:
IT Clearance Company
Support@itclearancecompany.com.au