Frequently Asked Questions

Yes. IT Clearance Company is 100% Australian owned and operated, and we are based in Queensland. All customer support, order processing, and business operations are handled locally within Australia.

All products sold by IT Clearance Company are genuine Australian stock sourced through authorised Australian distributors or suppliers. We do not sell grey-market, parallel-imported, or overseas warranty stock.

Yes. All items include a full Australian manufacturer's warranty, valid within Australia. This is in addition to your rights under the Australian Consumer Law.

We use Fast Delivery Australia Wide for most orders. This allows faster delivery times across Australia compared with slower freight options, particularly for interstate orders.

Orders are shipped via reputable Australian courier and postal services, depending on destination, size, and weight. Tracking details are provided once your order has been dispatched.

If delivery is attempted and you're not home:

• Your parcel may be taken to your local post office or depot
• You will be notified with collection instructions, or
• You may be able to arrange redelivery directly with the carrier

Delivery handling is subject to the carrier's policies.

• Bank transfer (EFT)
• PayID
• Credit and debit cards
• PayPal
• Apple Pay and Google Pay

Available options may vary depending on order value and checkout method.

Standard bank transfers usually take 1–2 business days to clear. Orders will be processed once payment has been confirmed.

Yes. PayID payments usually clear the same day. For first-time PayID payments to a new payee, clearing may take up to 24 hours. This is a security measure applied by some banks.

• Same day for cleared PayID and card payments (business hours)
• After confirmation for standard bank transfers

Yes. All credit card payments are subject to identity and security checks. This helps protect both customers and IT Clearance Company from fraud and unauthorised transactions.

• Billing details don't match
• The transaction is flagged by fraud prevention systems
• Additional verification is required by the payment provider

Yes. We use secure, encrypted payment processing systems and do not store full card details on our servers.