Privacy Policy

Privacy Policy

ITCC (QLD) PTY LTD trading as IT Clearance Company
Effective Date: 28 July 2026

1. Introduction

ITCC (QLD) PTY LTD trading as IT Clearance Company (ITCC, we, us, our) respects your privacy and is committed to protecting personal information collected through our website, customer interactions, sales enquiries, support services and business operations throughout Australia.

2. Scope

This policy applies to visitors, customers, suppliers and other individuals who interact with ITCC. We handle personal information in accordance with applicable Australian privacy laws.

3. Information We Collect

We may collect names, company names, addresses, phone numbers, email addresses, delivery details, payment information, order history, support requests, IP addresses, browser information and website usage data.

4. How We Collect Information

Information may be collected directly from you through website forms, quote requests, purchases, email correspondence, telephone discussions, support requests and other business interactions. Certain technical information may be collected automatically through cookies and analytics technologies.

5. Why We Collect Information

We collect information to provide products and services, process orders, arrange delivery, provide support, manage warranties, communicate with customers, improve services, prevent fraud and comply with legal obligations.

6. Marketing Communications

Where permitted by law, ITCC may send promotional communications regarding products, services and offers. Recipients may unsubscribe using the methods provided in those communications.

7. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to improve website functionality, measure traffic, understand visitor behaviour and enhance user experience. Users may adjust browser settings to manage cookies.

8. Disclosure of Information

Personal information may be disclosed to payment providers, shipping carriers, technology providers, website hosting providers, cloud service providers, professional advisers and other service providers where reasonably necessary for business operations.

9. Overseas Processing

Some technology providers may process or store information outside Australia. Where this occurs, ITCC takes reasonable steps to ensure information is handled appropriately.

10. Payment Security

ITCC does not intentionally store full credit card details on its systems. Payment transactions may be processed through secure third-party payment gateways and providers.

11. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, misuse, loss, disclosure or alteration.

12. Retention of Information

Personal information is retained only for as long as reasonably required for business, accounting, warranty, legal or operational purposes.

13. Access and Correction

You may request access to personal information held by ITCC and request corrections where information is inaccurate, incomplete or outdated.

14. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services. ITCC is not responsible for the privacy practices of external websites or services.

15. Children

Our products and services are intended for general business and consumer use. We do not knowingly collect personal information from children without appropriate authority.

16. Privacy Concerns and Complaints

Any privacy concern, request or complaint should be directed to ITCC. We will review concerns and respond within a reasonable timeframe.

17. Changes to this Policy

This policy may be updated from time to time. Updated versions will be published on our website.

18. Contact Details

ITCC (QLD) PTY LTD
Trading Name: IT Clearance Company
Queensland, Australia
Email: support@itclearancecompany.com.au
Website: www.itclearancecompany.com.au