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Australian owned & Australian Warranty

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IT Clearance Company –FAQs

About IT Clearance Company

Yes. IT Clearance Company is 100% Australian owned and operated, and we are based in Queensland.

All customer support, order processing, and business operations are handled locally within Australia.

All products sold by IT Clearance Company are genuine Australian stock sourced through authorised Australian distributors or suppliers.

We do not sell grey-market, parallel-imported, or overseas warranty stock.

Yes. All items include a full Australian manufacturer’s warranty, valid within Australia.

This is in addition to your rights under the Australian Consumer Law.

Shipping & Delivery

We use air freight for most orders, delivering Australia-wide.

Air freight allows faster delivery times compared to road or sea freight, particularly for interstate orders.

Orders are shipped via reputable Australian courier and postal services, depending on destination, size, and weight.

Tracking details are provided once your order has been dispatched.

If delivery is attempted and you’re not home:
  • Your parcel may be taken to your local post office or depot
  • You will be notified with collection instructions, or
  • You may be able to arrange re-delivery directly with the carrier
Delivery handling is subject to the carrier’s policies.

Payments & Processing

We accept:
  • Bank transfer (EFT)
  • PayID
  • Credit and debit cards
Available options may vary depending on order value and checkout method.

Standard bank transfers usually take 1–2 business days to clear.

Orders will be processed once payment has been confirmed.

Yes. PayID payments usually clear the same day.
For first-time PayID payments to a new payee:

  • Clearing may take up to 24 hours
  • This is a security measure applied by some banks
Orders are processed once payment has fully cleared:
  • Same day for cleared PayID and card payments (business hours)
  • After confirmation for standard bank transfers

Credit Card Security & Fraud Prevention

Yes. All credit card payments are subject to identity and security checks.

This helps protect both customers and IT Clearance Company from fraud and unauthorised transactions.

Payments may be reviewed if:
  • Billing details don’t match
  • The transaction is flagged by fraud prevention systems
  • Additional verification is required by the payment provider
Additional verification is required by the payment provider
If verification cannot be completed:
  • The order may be placed on hold or cancelled
  • Funds, if captured, will be released according to payment provider timeframes
We may contact you for further information if required.

Customer Confidence

Yes. We use secure, encrypted payment processing systems and do not store full card details on our servers.

Our team is available to assist with order, shipping, and payment enquiries.
IT Clearance Company