Returns, Refunds & Warranty Policy
IT Clearance Company (Online-Only Store)
1. Australian Consumer Law
Under the Australian Consumer Law:
- Customers are entitled to a repair, replacement, or refund if goods fail to meet a consumer guarantee.
- The remedy depends on whether the issue is a major or minor failure.
- These rights apply independently of any manufacturer warranty.
Nothing in this policy excludes or overrides your ACL rights.
2. Change of Mind & Compatibility Returns
IT Clearance Company does not accept returns or issue refunds for change of mind, including:
- Incorrect product selection
- Compatibility issues
- Ordering the wrong specification
- Deciding the product is no longer required
- Finding the product at a lower price elsewhere
- Software or configuration incompatibility
Exceptional Approval
If a return is approved as a discretionary goodwill gesture, all of the following must apply:
- The item is unopened, unused, and uninstalled
- Factory seals are intact
- All original packaging, accessories, manuals, and labels are included
- Proof of purchase is supplied
- Written approval is issued by IT Clearance Company before return
Approval is not guaranteed and inspection applies.
3. Faulty Goods & Warranty Claims
Mandatory Manufacturer Troubleshooting
Before a faulty return can be accepted:
- The customer must contact the manufacturer’s technical support
- All reasonable troubleshooting steps must be completed
- A manufacturer reference / ticket / case number must be obtained
This process is required where manufacturer support is available.
Return Approval
Faulty goods will only be accepted after:
- Manufacturer troubleshooting is completed, and
- A valid reference number is provided, and
- IT Clearance Company authorises the return in writing
Returns sent without approval may be refused.
Assessment
- Returned items will be inspected and tested
- If no fault is found, or the issue is due to compatibility, configuration, misuse, or user error, the item may be returned to the customer at their cost
4. Packaging & Condition Requirements
- Returned items must include all original components and accessories
- Damage caused by misuse, electrical fault, liquid exposure, overclocking, firmware modification, or unauthorised repair may void eligibility
5. Timeframes
Faults must be reported within a reasonable time after discovery.
ACL rights are not limited to the manufacturer’s stated warranty period.
6. Refund Method
Where a refund is required under the ACL:
- Refunds will be made to the original payment method, unless otherwise agreed
- Store credit will only be issued with customer consent
7. Non-Fault Issues
The following are not considered faults:
- Compatibility issues
- Software or driver configuration problems
- Incorrect installation
- Customer error
- Failure due to external factors after delivery
8. Contact
For warranty claims, return requests, or support enquiries:
IT Clearance Company